Dashboard
Overview of your AI customer service platform
Quick Start Guide
1. Create an AI agent — this automatically creates a real-time voice AI on ElevenLabs.
2. Upload knowledge base documents (FAQs, product info, policies).
3. Test the agent using the built-in chat.
4. Connect your Twilio phone number in Settings — ElevenLabs handles the rest.
5. Call the number. Sub-second AI responses, natural Danish voice.
Call Analytics
Performance metrics, call insights, and AI quality tracking
Call Volume
Sentiment
Top Topics
Agent Performance
Recent Calls
Leads
Business prospects captured by AI agents during calls
All Leads
Industries
Types of businesses (e.g. Hair Salon, Dentist). Click an industry to manage its shared knowledge base.
Industry
Industry knowledge base
This knowledge is shared by all agents linked to this industry. Add FAQs, general industry info, and anything that applies across this business type.
Drag & drop files here or click to browse
Add text manually
Documents in this industry
AI Agents
Create and manage customer service agents for different businesses
Agent
Business
Upload Knowledge
Drag & drop files here or click to browse
Add Text Manually
Documents
Recent Calls
Pending Review
Low-confidence learnings and knowledge gaps need a human decision before being added to the knowledge base.Learning History
Agent Configuration
Phone Number
Connect your Twilio phone number to this agent. ElevenLabs will automatically handle all incoming calls with sub-second AI response times.
Human Handoff
When a caller's request is too complex or they ask for a real person, the AI will transfer the call to this number.
Conference: the AI reads a summary to the human agent before connecting (requires a public SERVER_URL).
Failure Switch
Automatically handle situations where the AI cannot understand or help the caller after repeated attempts.
ElevenLabs System Tools
Sync built-in tools (date/time, calendar booking) to ElevenLabs. Run this after changing your server URL or if tools stop working.
Google Calendar
Connect Google Calendar so the AI agent can book appointments during calls.
Custom Webhook Tools
User Management
Invite users and manage their permissions